It is possible that the last time you hired a commercial landscaper, the relationship didn’t work out so well.
You may have received late invoices, found tree trimmings abandoned on walkways, and discovered that your landscaper was often late to the job.
Now that the contract is up for renewal, you have a chance at a fresh start with a different company.
This time will be different, you tell yourself. This time I’ll find a reliable landscaper. Then, next year, I won’t have to solicit bids and interview contractors all over again.
But how do you ensure that this next time is actually the last time you’ll search for a commercial landscaper?
The simple answer is this: Make sure your landscaper is committed to relationships, to the job, and to your property’s success.
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How to Tell if a Commercial Landscaper is Reliable
When a property manager or owner approaches us for commercial landscaping services, they are refreshed by our communication skills. Too often, they’re accustomed to being talked down to, having their priorities ignored, and finding their landscaper is inconsistent and unreliable.
We build relationships with our clients through regular communication, and not just before a contract is signed.
We have a process in place that shows a commitment to our clients from start to finish. If your new landscaper has a similarly comprehensive communication process, it’s a safe bet that they’re reliable.
Our contractual process for commercial landscaping includes six steps:
1. Introduction Meeting
The introduction meeting is a chance to start a conversation and see if we’re a good fit for one another. Our main objective at this meeting is to learn about your goals and your budget so we can offer solutions that match.
2. Concept Verification
Based on what we learned at the introduction meeting, we’ll call you to verify your budget and discuss the goals we can reach. Then, we’ll get your feedback and adjust the scope of the project, if necessary.
3. Proposal Delivery
We deliver our proposals in person and discuss any necessary changes with you. Then we go over options that could impact pricing. This meeting allows both parties to ensure we’re on the same page – before we sign a contract.
4. Agreement Delivery
Similar to proposal delivery, we deliver our agreements in person. During this time, you can review the agreement details, including the start date, project scope, site map, and legal language. After both parties sign the agreement, we’ll schedule a kickoff meeting.
At our kickoff meeting, we’ll introduce you to your sales rep and operations team, so you know whom to contact if you have any questions or issues.
6. Care Calls
Our ongoing communication continues long after the kickoff meeting. We will call once per quarter to gather feedback on your satisfaction with our service, quality of work, and communication.
Through the duration of our contractual relationship, we prioritize your satisfaction by providing comprehensive solutions, reliable service, and responsive communication.
Hire a landscaper who is established and part of your local community.
There is something particularly frustrating about hiring a commercial landscape contractor who closes business unexpectedly.
No one wants to go through an emergency hiring process mid-contract while watching their property deteriorate.
Find a landscape company that is established in your community and in it for the long run.
Hire a landscaper who understands commercial landscaping
Your commercial landscaper should specialize in commercial landscape management. A landscaper who focuses on residential work may not have the resources to provide you with the best service.
Check whether a landscape company has commercial expertise by looking through their portfolio and by reading the reviews on sites like Facebook, Yelp, and Google. You can also, and should, ask for references.
Download our guide: 10 Questions for Your Commercial Landscaper
We want to hear from you. What’s been your biggest challenge when hiring a commercial landscaper? Has the commercial landscaper you hired lived up to your expectations? Let us know in the comments below!